From the date of installation, Hertzler and George (Company) guarantees your installation from settlement of pavers and walls, and from separation of wall units for a 2 year period, under normal wear for which the product was intended, i.e.: if you drive or run heavy equipment over a walkway which was intended as a pedestrian walkway, Hertzler and George will not be held accountable. Extreme circumstances (including but not limited to fire, vehicular accidents, excessive flooding, excessive freezing, hurricanes, tree failure, etc.) causing damage to work installed by Hertzler and George are not covered under this or any other Hertzler and George warranty.
This warranty is strictly limited to contract work performed by Hertzler and George or its subcontractors expressly for owner. In order to enforce the rights under this Warranty, the owner should promptly notify Company in writing in detail of the specific item or items which are believed to be covered by this Warranty. Any emergency requests will be given immediate attention. If Company finds in its reasonable judgment that the item or items requiring attention are covered by this Warranty, it will promptly proceed to repair or replace the defective materials or workmanship, at its sole cost and expense, except to the extent it finds that such repairs have been made necessary by the negligence or intentional misconduct of the owner, or any party or parties associated with owner.
This warranty does not apply to efflorescence. Efflorescence is a naturally occurring process in all concrete products that sometimes appears in the form of a white powdery film on the pavement surface. It does not, in any way, compromise the functionality or the structural integrity of the product. Although efflorescence cannot be prevented, it will wash off over time or can be cleaned with an efflorescence cleaner. The Company accepts no responsibility or liability for this condition.
This Warranty shall be void and shall not apply to any materials which were originally installed by Company, but which were subsequently repaired, adjusted, or modified by an individual or entity other than Company or its authorized representative.
Replacements and/or repairs furnished under this Warranty shall not carry a new warranty, but shall carry only the unexpired portion of the original Warranty provided.
The warranties described above shall be the sole and exclusive warranties granted by Hertzler and George and shall be the sole and exclusive remedy available to the owner, or any subsequent holder of this Warranty. Neither the sales personnel of Hertzler and George nor any other person is authorized to make any warranties other than those described above or to extend the duration of any warranties beyond the time period described above.
Hardscape Manufacturer’s Warranty – Hertzler & George primarily works with the following manufacturers of precast concrete material: Belgard, Newline, Eagle Bay, and Techo Bloc. Many of these manufacturers of hardscape products (ie. concrete pavers and wall block) carry their own lifetime warranties which may vary from one to another. These lifetime warranties apply to the precast block or paver specifically. The specifics of the product warranty can be confirmed with the selected block product manufacturer.