H&G Hardscape Warranty

From the date of installation, Hertzler and George (Company) guarantees your installation from settlement of pavers and walls, and from separation of wall units for a 2 year period, under normal wear for which the product was intended, i.e.: if you drive or run heavy equipment over a walkway which was intended as a pedestrian walkway, Hertzler and George will not be held accountable. Extreme circumstances (including but not limited to fire, vehicular accidents, excessive flooding, excessive freezing, hurricanes, tree failure, etc.) causing damage to work installed by Hertzler and George are not covered under this or any other Hertzler and George warranty.

This warranty is strictly limited to contract work performed by Hertzler and George or its subcontractors expressly for owner. In order to enforce the rights under this Warranty, the owner should promptly notify Company in writing in detail of the specific item or items which are believed to be covered by this Warranty. Any emergency requests will be given immediate attention. If Company finds in its reasonable judgment that the item or items requiring attention are covered by this Warranty, it will promptly proceed to repair or replace the defective materials or workmanship, at its sole cost and expense, except to the extent it finds that such repairs have been made necessary by the negligence or intentional misconduct of the owner, or any party or parties associated with owner.

This war­ranty does not apply to efflo­res­cence. Efflo­res­cence is a nat­u­rally occur­ring process in all con­crete prod­ucts that some­times appears in the form of a white pow­dery film on the pave­ment sur­face. It does not, in any way, com­pro­mise the func­tion­al­ity or the struc­tural integrity of the prod­uct. Although efflo­res­cence can­not be pre­vented, it will wash off over time or can be cleaned with an efflo­res­cence cleaner. The Company accepts no respon­si­bil­ity or lia­bil­ity for this con­di­tion.

This Warranty shall be void and shall not apply to any materials which were originally installed by Company, but which were subsequently repaired, adjusted, or modified by an individual or entity other than Company or its authorized representative.

Replacements and/or repairs furnished under this Warranty shall not carry a new warranty, but shall carry only the unexpired portion of the original Warranty provided.

The warranties described above shall be the sole and exclusive warranties granted by Hertzler and George and shall be the sole and exclusive remedy available to the owner, or any subsequent holder of this Warranty. Neither the sales personnel of Hertzler and George nor any other person is authorized to make any warranties other than those described above or to extend the duration of any warranties beyond the time period described above.

Hardscape Manufacturer’s Warranty  – Hertzler & George primarily works with the following manufacturers of precast concrete material: Belgard, Newline, Eagle Bay, and Techo Bloc.  Many of these manufacturers of hardscape products (ie. concrete pavers and wall block) carry their own lifetime warranties which may vary from one to another.  These lifetime warranties apply to the precast block or paver specifically.  The specifics of the product warranty can be confirmed with the selected block product manufacturer.

 

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Bed Transformation!

Once again I am very pleased with the excellent work H&G did on my property.  They turned a section of my ugly front yard with invasive Bermuda grass into a beautiful and simple flower bed with mulch and many small bushes.  This striking transformation adds greatly to the house’s curb appeal.  I look forward to them coming back out this fall and replacing the rest of the front yard with sod and removing all the undesirable Bermuda grass.  Brian was easy and pleasant to work and plan with.  He always responded to my questions immediately.  Jon and his crew were likewise very nice, efficient, and perfectionists in planting my new yard.  Many thanks and accolades to H&G once again!

Sandy Hall

So thankful to be a customer!

when i returned to williamsburg in 2022, it was a real challenge to find a company willing to take on “yet one more customer” – i was ignored and turned down by others… but hertzler and george came to my rescue and i could not be happier – wonderful staff, professional and so friendly, i completely trust them to service my yard!  merry christmas and happy new year to everyone and H&G!

Kae

Drainage Help

I would like to let you know how happy we are with the service we received recently.
We had a drainage issue in our yard and did some research, learned your company was highly recommended and decided to see what your company could do.
From the first contact, we had a great experience as the lady that answered the phone was very nice. She put us in contact with Brian Kemp who we also liked from the start, and we made an appt for him to come and take a look. He was right on time, very thorough, and just a very nice fella who we both liked right away and had confidence in. We really liked how he gave us options and listened to what we wanted. We scheduled the work, it was done right on time, and it looks great! Brian was even nice enough to do a video walk through for us afterwards as we weren’t in town. Just great service from start to finish! Thank you Brian

We will definitely be back with more projects in the future.

T.M. - Ford's Colony

Thank You

Just a short note to thank you for all the help you gave us with our garden this year. Jonathon again did a wonderful job doing the bed detailing this summer, as did the mulching crew in the spring. I don’t know the name of the woman who supervised the mulching crew, but I want to let you know how professional she was. In fact, the entire crew was pleasant to work with, especially to experience the care that they took with their work.

Thanks also for being so flexible with the changes we requested for our mowing schedule.

E.L. - Ford's Colony

Always Helpful

Brian came out last week to try to assess a problem we are having in our yard.  He arrived on time, was extremely courteous and took a considerable amount of time analyzing our situation.  While he was unable to reach a solution, he did take the time to research and recommend another business that might be able to help us.  That kind of customer service will make us more likely to call on Hertzler & George if other issues arise.  Thanks, Brian!

JA